Our unique Opera Protect Guarantee covers all trips purchased through our site but is especially effective for passengers travelling to Verona.
We fully understand that seeing the Opera is the highlight and most important aspect of your trip. Due to the opera in Verona being an outdoor location there is always a slight chance that the performance will not take place on the scheduled date due to weather conditions. It is for this reason that we offer our special Opera Protect Guarantee.
If during your trip the performance for which you are booked is cancelled we will work with you to try to arrange tickets for an alternative. The alternative offered will of course be scheduled to take place during your stay in Verona. If this is not possible or not convenient for you and your fellow travellers we shall refund 120% of the total opera ticket purchased back to you. This refund will also be applied to trips where the whole opera performance is not completed due to bad weather.
The Opera Protect guarantee was originally introduced for passengers travelling to see performances in Verona which are held in an outdoor location. Other operas in different locations are usually held in covered opera houses so as additional security for clients travelling to other destinations we have also extended the guarantee to cover all trips purchased through our site. Therefore if due to unforeseen circumstances the scheduled performance cannot take place or is unexpectedly cut short we will work with you to try to arrange tickets for an alternative. The alternative offered will of course be scheduled to take place during your stay. If this is not possible or not convenient for you and your fellow travellers we shall refund 120% of the total opera ticket purchased back to you.
If during your trip the opera performance is cancelled or rescheduled we ask you to contact us via our emergency telephone number which is detailed in your travel documents. We will then liaise with you to find a suitable alternative for instance if need be, and providing that your schedule allows for it we may extend your trip by an extra day (subject to availability). If this is not possible or is not a suitable alternative for you then we shall refund 120% of the total opera ticket purchased back to you. You are requested to keep the original tickets for presentation to us on your return.
The Opera Protect guarantee is only valid if the performance is not fully completed during your stay. If unforeseen weather conditions result in the opera being performed in several stages on the same date no refund will be given.
We will refund 120% of the face value of the ticket issued to the card used to make the booking. You must retain your opera tickets for our inspection upon your return.